We are a mystery shopper employment firm based in Paris and specialised in assisting companies to improve the different facets of their businesses and more precisely, the customer experience.
The mission we are actually proposing is to pose as a mystery customer in different two and three star hotels in the UK during the month of October until mid November and evaluate the effectiveness, efficiency and the quality of the service rendered.
The main hotels are located in the following regions:
- London & suburbs
- South-East (Southampton)
- South West (Bristol)
- Wales (Cardiff)
- West Midlands (Birmingham)
- East Midlands (Leicester)
- North-West (Liverpool, Manchester)
- Yorkshire (Leeds)
- Scotland (Glasgow)
- Ireland (Dublin)
Once the mystery visit is conducted, you have to complete a checklist that covers all aspects of the visit. For this, you need to possess the Microsoft Excel program on your PC. When filling in this checklist, you have to maintain a fair and unbiased opinion. Upon completion, you will have to send it back to our office by email.
Visits can be conducted during weekdays (Monday to Thursday) our during weekends (Friday to Sunday). During the week, visits must be carried out on your own, while during weekends, you may be accompanied by your partner.
You are paid £20 per mystery shopping visit, and will be reimbursed the following expenses:
- Accommodation, dinner and breakfast are paid on receipt of your invoices (including those of your partners during the weekend).
- Dinner in the hotel restaurant is reimbursed to a maximum of £15.
- Transport are refunded on the basis of 40p per mile + car park invoice, toll, OR train/tube/bus bills.
- Postage will be paid if required for the sending of the contract, Vehicle Registration Document and your invoices.
- Telephone expenses: a fixed price of £2 per hotel
Requirements :
Language: English, mother tongue
Age: 27 to 55
Skills: background working in the hotel and leisure industry or regular stays in two to three-star hotels
Private car
Car driving license
Laptop (optional)
Analytical, structured and objective
If you are interested by this proposal, please send me your resume and covering letter to the following email address: x.xxxxxx@xxx-xxxxxxxxx.xxx
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